Savvy business owners look for ways to cut costs without compromising quality and productivity, and hosted VoIP telecommunications allows you to do just that. Hosted VoIP offers flexibility and integration with today’s most-used business technologies, giving you an edge when it comes to your communications.
Still, it’s not difficult to find conflicting opinions. When it comes down to it, business owners must carefully evaluate their organisations’ needs and choose systems that help them meet their goals. We aim to help you make that decision for yourself by illustrating 10 business benefits of hosted VoIP.
1 – Low Cost-per-Call
VoIP telephone systems use the Internet as the host for telephone calls, so all communication data is converted into packets and sent through an IP network. Calls placed through landlines take up two spots (one for the caller and one for the receiver) on a line. Since only so many lines can be installed, landline calls can be expensive. This is especially true for long-distance and international communication. VoIP circumvents the problem of limited space, and this fact alone brings down the cost significantly.
2 – Easy Mobility
With traditional telephone systems, lines running to homes or businesses have their own phone numbers, and these numbers are not easily transferable if you happen to be in a new location. With VoIP, however, you can move about without ever having to worry about remembering the right codes or lengthy numbers to dial.
3 – Simple Conference Calls
Not everyone works in a single home office these days. You may have some employees at home, some on the road and some in the office. You may also have workers spread out over multiple offices but need them to stay in touch for collaboration and coordination.
With VoIP, it’s easy to get everyone together for conference calls. If necessary, you can even switch between audio and video calls in the middle of a meeting.
4 – Scalability
If you have a big project and bring on a slew of new temporary workers, it can be difficult to supply them all with their own landlines. But with hosted IP telephony, you can easily make adds, moves or changes at a moment’s notice. You won’t need to add infrastructure for each additional user. Scale up or down as needed.
5 – Enhanced Client Interaction
Never miss an urgent call from a client again. With hosted VoIP, you can choose where and how your calls ring, making it possible to receive client phone calls whether you’re at the office, at home or even on the road.
6 – Reliability
Some people worry that if the Internet is down, they won’t be able to send or receive phone calls. In fact, the reverse is true. Let’s say a storm causes a local power outage in your area. While you may not be able to access VoIP through your desk phone, you can still use it through your mobile device or laptop, even if other local modes of communication are down.
7 – Versatile Features
Hosted VoIP offers more features than traditional phone lines. For example, with one click, you can forward important voicemails to other members of your team. While you’re waiting on hold, you can read voicemail-to-text transcriptions to keep your workflow moving.
8 – Multi-site Communications
From their disparate locations at the office, home and dispersed sites, your team can come together and connect through a single platform, as if they were all together in one spot. This capability increases team unity and collaboration and keeps everyone informed.
9 – Ease of Installation
Hosted VoIP phone systems are much easier to install and configure than traditional telecommunications. You won’t need to purchase expensive hardware, and the VoIP software is already installed on the phones.
10 – Support of Old Technologies and Other Business Systems
Yes, much of the business world is moving toward new communications technologies like VoIP, but there will still be times when you need to use older systems. Take faxes, for instance. While you probably don’t use fax technology anymore, you may need to send or receive a fax from time to time. VoIP allows you to do just that.
Additionally, VoIP is easy to integrate with other business applications that you use every day. For instance, you could place a call through your email client or bring up a customer’s record using that customer’s previous phone calls.
When you think about your organisation’s unique needs, it’s easier to make decisions about what kind of telecommunications system will work best for you. To learn more about how hosted VoIP can lower your costs while providing you with all of these benefits, reach out to us at CommuniCloud.