SOLUTION UPDATES & NEW FEATURES
At CommuniCloud, we actively monitor updates across our security solutions to ensure our customers are aware of new capabilities that may improve their security posture, operational efficiency, and readiness for emerging technologies. The following updates from SendSafely and Agile Blue introduce practical enhancements that customers may wish to review or adopt.
SendSafely: HALO Secure Data Exchange for AI-Powered Customer Service
SendSafely has introduced HALO, a secure data exchange capability designed to support organisations using AI-powered customer service tools. As artificial intelligence becomes more widely adopted in customer engagement platforms, HALO provides a controlled method for collecting, handling, and processing sensitive customer information without exposing it to unnecessary risk.
HALO applies encryption and access controls to ensure sensitive data remains protected throughout the data lifecycle, even when interacting with AI systems.
What this means for you:
- Enables safer adoption of AI in customer service environments
- Helps prevent sensitive customer data from being retained or misused by AI models
- Supports compliance requirements where customer data must be protected and auditable
- Reduces the risk associated with manually handling sensitive information
For CommuniCloud customers already using SendSafely, HALO may complement existing secure file exchange workflows. CommuniCloud can assist in evaluating whether HALO is suitable for your use case and how it may be integrated into your current processes.
🔗 Learn more: https://blog.sendsafely.com/halo-secure-data-exchange-for-ai-powered-customer-service
Agile Blue: SOC & SIEM Platform Enhancements
Agile Blue continues to evolve its SOC and SIEM platform with updates designed to improve visibility, response tracking, and enforcement of zero-trust principles. These enhancements provide additional insight and control for customers using Agile Blue as part of their managed security services.
Isolate Hosts & Disable Office365 Accounts
This update enhances day to day security operations by improving visibility, response speed, and operational control.
Users now have a central view of host isolation and Office365 account disablement, with real time status and a complete audit history of response actions. This makes it easier to track what actions have been taken, when they occurred, and who initiated them.
The update also streamlines incident response by allowing administrators to initiate containment actions directly from the Response page, even when a device or user is not linked to an active case. This enables faster decision making and quicker threat containment, helping reduce risk and minimise potential impact.
What this means for you:
- Greater transparency into incident response activities
- Improved reporting and post-incident review
- Enhanced audit and compliance support
Zero Trust Rules
This update enhances alert prioritisation by allowing users to apply and designate specific rules as Zero Trust based on what matters most to their organisation.
When a Zero Trust Rule is triggered, the associated case is automatically escalated, ensuring rapid notification and faster response. This helps critical alerts bypass normal triage processes and reach the right teams immediately, whether via email, ticketing systems, or other notification channels.
By giving users control over which alerts demand immediate attention, Zero Trust Rules help reduce alert fatigue, improve response times, and ensure high-priority events are never missed.
What this means for you:
- Reduced attack surface through stricter access controls
- Lower risk of lateral movement during a security breach
- Stronger alignment with zero-trust security frameworks
SentinelOne Integration
Enhanced integration with SentinelOne allows endpoint telemetry to be incorporated into investigations and response workflows, improving threat visibility across endpoints.
What this means for you:
- Faster identification of endpoint-based threats
- More context during investigations and incident response
- Improved coordination between endpoint and SOC activities
Together, these updates enhance the overall effectiveness by supporting faster response times, clearer visibility, and stronger preventative controls.
Other Enhancements
Some of the other improvements to the portal itself you will see include:
- Re-tooled Alert Playbook layout and functionality, allowing for quicker access to critical information and increased customisation.
- Updated Artifacts section on the Case Details page, giving a cleaner view of key case data and allowing for the ability to highlight malicious and potentially malicious artifacts.
- Enhanced Sapphire AI Decisioning escalation email template with new key details, including:
- Rules list
- Sapphire AI Verdict
- Verdict Confidence Score
- Verdict Explanation
- Case Summary
🔗 Learn more:
https://help.agileblue.com/track-responsive-actions-with-agileblue
https://help.agileblue.com/zero-trust-rules
https://help.agileblue.com/sentinelone-integration
Need Guidance on These Updates?
Not every update will apply to every environment. If you would like help understanding how these new features impact your organisation, or if you are considering enabling or optimising any of these capabilities, CommuniCloud can provide guidance and support.
👉 Contact CommuniCloud to set up a meeting to discuss:
- Whether these updates are relevant to your environment
- Configuration and implementation considerations
- Best practices for secure adoption
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